customer feedback

“We have used Richards Dover Taxis for a long time, especially for Airport runs and going on Cruises. He is able to take all our luggage with ease and the ride is extremely comfortable, however far you are traveling. You also need someone who is one step in front of others and on the ball. We were traveling back from Cape Verde when the Covid-19 crises kicked in. We were sitting in our hotel with other guests waiting for our coach to the airport. After a couple of hours the TUI reps still hadn’t a clue what was going on, then my phone rang with a email from Richard. Message read :- You are flying back to STANSTEAD NOT GATWICK. Do not get on the coaches taking everyone too Gatwick. I will be waiting for you outside the main exit at Stansted Airport. When we arrived at Stansted at 05.00hrs in the morning, Richards Taxi was there and was the only vehicle outside, now that’s what you call a VIP Service. We were home and in bed before the other passengers arrive at Gatwick Airport. Now that was a service I never expected and something Richard should be proud of, in looking after his customers. I wish him all the best over these difficult times and I will be using him again very soon I hope, as he also has all the necessary safety features to look after us during these difficult times. Keep safe and see you soon” Mick & Pat Dover Kent

“Richards Dover taxi took me and my wife to Gatwick airport and picked us up again this year. He is Very reliable, when he met us he came in to the airport to help us with our cases, which we did not expect. So we well be using him again I hope very soon. Keep up the good work Richard”. Bob and Ann, Sandwich Kent

“Richard picked us up from Heathrow Airport in June this year and what a great service. He meet us in the arrivals hall as we came off the plane and carried our bags to the taxi then transferred us to Dover cruise port. He was one of the most friendliest taxi drivers we have used,we would use him again and hope to next year” Jaki, BC Canada

“Richards is honestly the best taxi service we have ever used. Really reliable and particularly helpful to this old crock! Use him – you will not be sorry” Diana Woodridge, Dover Kent

“If you are looking for a professional, independent Taxi service based in Dover, Kent, then look no further than Richards Dover Taxi!” Jan, London Road Dover

“Nearly back to normal. Just to thank you for your excellent service
certainly be in touch if we sail from Dover again. Many Thanks”
Don & Irene

“Hi Richard: We want to thank you for the fabulous service from the Dover docks to London. It was a perfect ride, enjoyed chatting with you and appreciate all your help. We will contact you again when we are in London. Thanks again.” Kathy Drum, USA

“Hi Richard. As a local Company we need to provide our Customers with a fast and reliable service, we use Richard for Airport Runs and also the delivery of urgent parcels to our customers. Richard represents the London Fancy Box with his smiling face and fantastic service. Well done Richard keep up the good work”. [The London Fancy Box Co Ltd]
Sharon Wakefield Central Administrator

“Hi Richard, just a quick note to thank you again Richard – brilliant service. Won’t hesitate to recommend you at any opportunity. Kindest regards”. Drew

“Hi Richard, I say “Thank You” for your the nice trip to canterbury. It was fabulous. When we come back to dover by cruiseship, there is only one taxi in dover we’ll call for a trip : Richards Dover Taxi . You are friendly, entertaining and punctually. It was great. Thank you” Frank Albrecht, Germany, Kiel

“Hi Richard, Thank you for the prompt and comfortable service. Definitely will use your service again when needed or will recommend to our friends”. Oran

“FANTASTIC SERVICE 100% SATISFACTION – I have used Richards taxi service for the past 13 months for weekly business trips to and from Heathrow airport. Very early pick ups and very late drop offs however Richard was always there on time and never ever let me down. A very Reliable and Professional service”. Chris Drewy, UK  &  Singapore

“Richard, We are home in Texas and miss the UK weather. Thank you for the great service”. Tim Humphrey

“Hi Richard. Your service was absolutely perfect thank you.  The car was spotless with plenty of room for our bags.  The driver was very safe and did not exceed the speed limit.  We arrived at Ashford very relaxed and before the gate opened.  I would not hesitate to recommend your service to anyone.
Once again, please accept our thanks for your most excellent service. with best regards”  Mark & Jenny Gordon

“Great service from Richard. Collected us from LGW on time – price reasonable and service first class. Strongly recommended!” Spencer Cox-Freeman

“Just wanted to thank you for making the beginning and  end of our holiday so easy! Thanks a lot”  Paul & Anne

“Thank you Richard for a very pleasant, comfortable, smooth and stress-free journey to and from Gatwick. You were prompt, reliable and even offered us bottles of water on return-a very thoughtful gesture after a flight! Your service gave us a great start and end to our holiday and we hope to use your service again in the future” Maria

“We will certainly use your services again when going through Dover, and will recommend you to our friends. I have your
business card.Good luck and be well!” James Messiry


“Hi Richard, thanks for getting us to and from Gatwick will see you very soon, Irene” River nr Dover

“Hi Richard, I can’t thank you enough for the way you took care of collecting my mum from the airport on Saturday morning. I understand the plane was an hour early and that you had been tracking the flight so you were still there to collect her on time. You must have got up about 4am! And then texting me to let me know you had picked her up and then again when you had got her home safely. Really first class customer service. I cannot recommend you highly enough and only wish all companies were as polite and professional as your good self. Thanks again!” Jenny Cain (Jan 2015)

“This is not some thing that I normaly do but I just had to comment on the service I received from Richards Dover Taxi. I am not very good on my legs and can’t walk very well. This driver was so good he carried my bags and helped me to my house. Thank you very much Richard” Mrs G Sweet, Dover Kent

“We used Richards Dover Taxi from Heathrow airport back in June 13 to get us to the Eastlee Guest house in Dover and on to our Cruise ship the next day When we return back to Dover 14 days later Richard took us back to the Airport All I can say is top service all the way” Marcus Miller USA

“Richard, First class my friend. Back safe and sound”. Regards Bill Eason

“Hi Richard. Yes, we made it to France and made it home.  We all kept saying to e-mail you when we were in France but unfortunately we did not.  Sorry about that.  We had a wonderful trip and loved Paris.  We appreciate all that you did for us while we were in England and just love how Englishmen are such gentlemen.  You went above and beyond for us and we appreciated it so much.  We all decided that we would love to come back to the English countryside and hope to one day”. Barbara Preast, Sandy Futral and Gayle Foy  USA

“We hired Richard to pick us up at Heathrow and driver us to Dover for a cruise. Richard was waiting at the airport for us upon arrival and was polite and professional during the entire trip. He dropped us off at our hotel in Dover and then picked us up the next morning to bring us to the cruise terminal. Again he was right on time. After our cruise Richard took us back to our hotel in London where we were spending a few days. Overall we enjoyed our time with Richard, he was very personable and easy to talk to. He also gave us some great insights and information about the areas we were driving through. I would highly recommend Richard and if we get back to Dover we will certainly give him a call.” Tony Gallo


“Richard was Great! He was Punctual and Professional to a Tee. We utilized his taxi service hotel to hotel from London Heathrow to Dover, and again the next day from our hotel in Dover to the Cruise terminal, with a few hours of touring between He was informative and very friendly and we enjoyed our time with him. Recommend to All” Judy B USA


“Thanks to Richard for a Comfortable and relaxing drive from London to Dover Castle where we were staying. Our family was very pleased with Richard excellent service! He was Punctual, Knowledgeable, Friendly and a great Driver! He also picked us back up the next day for our journey to The Eurostar train at Ashford Int He took all the stress out of our travel in the UK and I would book him again and recommend to anyone” Carol USA


“Yes, we made it to France and made it home.  We all kept saying to e-mail you when we were in France but unfortunately we did not.  Sorry about that.  We had a wonderful trip and loved Paris. We appreciate all that you did for us while we were in England and just love how Englishmen are such gentlemen.  You went above and beyond for us and we appreciated it so much.  We all decided that we would love to come back to the English countryside and hope to one day.” Barbara, Sandy & Gayle USA


“Hi Richard, Yes thank you, everything was great. Will be contacting you soon to rebook for January 2018.” Julia

“Hi Richard. Every thing was great.  I have kept your info in my travel folder and will certainly use you again when we return to Great Britain. I will also pass along your info if friends and family need your services in the future!” Elise